If you have planned or expect a big or busy ticket sale, we recommend communicating with your account manager to make sure we can provide optimal support. When informed, Jeike will ensure that employees are online to monitor your ticket sales to ensure everything behind the scenes runs smoothly.
Big sale: We consider a big event if you are going to sell more than 5.000 tickets. Busy sale: We consider it a peak sale if you expect the demand for tickets to be a minimum of 3x as great as the number of tickets you sell. For example, if you sell 100 tickets but expect at least 200 people on the website who want to buy two tickets each.
In case of a big/busy sale, please send an email with the information below to firstname.lastname@example.org.
Date start sale
How many website visitors do you expect?
A contact person during the sale
Where to begin?
Congratulations! You have started to use Jeike for your future ticket sales. There's a big chance you are wondering about the next steps, which is why we are here to guide you.
Our account management team will soon spend time guiding you through your personalised dashboard, helping you to understand precisely how you can create tickets and setting up any floor plans for you. You will then have complete control over ticketing and ticket shops, while your dedicated account manager will be on hand to help with any further questions you may have to supply you with all of the tools you need.
Whatever type of tickets you plan on selling, we will explain what to do before publishing your event for sale in this article.
Payment service provider
To receive your ticket fees, a payment service provider (PSP) will need to be involved. Our system uses Stripe, passing on the bulk ticket discounts we receive to you. However, if you have another PSP that you would prefer to use, please let us know, and our development team will look to integrate them into your dashboard.
A video call with Jeike support
Before you set up your shop and start selling any tickets, we schedule a video call with you. In this call, one of our team members will explain how your dashboard operates and set up an initial event with you. The call usually takes around one hour and takes place online - we will also record this and share it with you to make sure you have something you can watch back again. Please make sure you join the call prepared by working through our checklist and feel free to ask any questions you may have.
Collecting shop data
The more information you already have for your shop, the better. Don't worry if some items are still unknown or missing at the time of our call, as long as everything is there before you plan the sale.
Firstly we would like to know what kind of event you are organising. Whether a sports fixture, a concert, or a three-day festival, will require relevant information. We would need to know the title, subtitle, location, date(s) and any artwork you would like to use. You can access every element through the "Manage Menu" page.
Location, seating and capacity
For your event to go live, it is important to understand details about your location:
What is the capacity of your venue?
Will your event be at a live venue or online?
Will the visitors be seated according to a floor plan, or will you use a free-standing area?
Do you have a floor plan available for tiers, rows and non-available chairs?
How do you intend to scan tickets? Will you be using individuals, or will you need the software to be integrated into turnstiles? Will you be working with a guest list?
Finally, it is vital that to know what kind of ticket you are looking to sell. Then, you can create a lot of possibilities, with different ticket types and volumes:
Which ticket types are there, and how many are there?
How will you name those tickets and how much will they cost?
Is there one type of ticket, or are there also combinations?
Are there any group tickets?
Do you sell access to the event or also up-sells?
Do you sell everything from one shop, or do you also have partners that sell your ticket?
Are all tickets the same, or do some have extra value?
What is the VAT or tax breakdown?
What is next?
After your initial call with your account manager, you will be able to navigate through the dashboard and set up or finalise your shop. And don't forget that your account manager will always be on hand to discuss any other questions or feature requests you may have after this call too.
Feel free to speak with your account manager before publishing any event if you want to check your event's details and make sure you haven't missed anything out. Alternatively, we will provide you with manuals, a checklist and our frequently asked questions to help you use the dashboard.
How soon can I start selling?
Your dedicated account manager will contact you once you have agreed to use Jeike for your future ticket sales. Your account manager will aim to have an introductory call with you within five working days (although this is usually sooner) after signing your contract. You can then start selling tickets when:
You have the complete data
You have supplied your floorplan to our development team
You have discussed your anticipated ticket sales with your account manager
On average, you can start selling tickets around one to four weeks after signing the contract.
1. WHO WE ARE
The website www.jeike.io (hereinafter, the “Site”) is operated by and on behalf of Radix Sports Ltd (including any subsidiaries or affiliates of Radix Sports Ltd, hereinafter, “Radix Sports”, the “Company”, “We”, or “Us”), a company with registered office in Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom.
2. AUTHORISED USE
The access to this Site is free, with exception of that relating to the cost of connection through the telecommunications network provided by the service provider contracted by the User.
The User undertakes not to use the Site for fraudulent purposes as well as behave in a way that may be harmful to Radix Sports’ and third parties image, interests and rights. Likewise, the User undertakes to refrain the performance of any act, that could damage, render useless or overload the Site, or that prevents in any manner, the normal use of the same.
3. LIMITATION OF LIABILITY
The User recognizes and accepts that the use of the Site is carried out at User’s own risk and responsibility, so James Moonet shall not be responsible for the improper or undue use of the Site.
The User recognizes and accepts that, even though Radix Sports makes its best efforts to ensure the technical and factual accuracy of the contents and information contained on the Site, those are purely general and indicative. Thus, the Company cannot guarantee the veracity, authenticity, adequacy or accuracy of the information provided through the Site. As a result, Radix Sports shall not be responsible for the decisions taken by the User drawn from the premise of the information provided through the Site, nor for the damages suffered by the User or a third party, arising from actions based on information obtained on the Site.
Radix Sports shall only be responsible for the damages suffered by the User as a result of the use of the Site when these damages are caused as a consequence of Radix Sports' wilful misconduct. Radix Sports shall not be responsible, including but not limited to, for the damages arising from (i) interruptions, computer viruses, failures, interferences, or omissions or disconnections of the electronic system, the communications system or the User’s computer equipment for reasons beyond Radix Sports' control; (ii) delays or saturations in the use of the Site caused by deficiencies or overloads on the telephone lines or the internet system, or in any other electronic or communications systems; or (iii) unlawful actions of third parties beyond Radix Sports' control.
4. INTELLECTUAL AND INDUSTRIAL PROPERTY
All intellectual and industrial property rights (including the sui generis rights awarded to databases) regarding the content of the Site, graphic design, source code, as well as regarding elements included on it belong to Radix Sports (it includes but is not limited to: text, graphics, logos, distinguishing signs, icons, buttons, photos, videos, audio recording, etc.).
In order to help you finding additional information, we have included several technical linking devices that allow the User to access other websites (hereinafter, “Linked Sites”). In these cases, Radix Sports acts as provider of intermediation services
The existence of links on the Site does not mean that Radix Sports is aware of the content and services of those pages nor that Radix Sports maintains a relationship with the owners of the Linked Sites. The existence of such links does not imply the recommendation, promotion, identification or accordance with the contents or services of such websites by Radix Sports. As a result, Radix Sports will not be responsible of the content, the general conditions nor the privacy policies of the Linked Sites, as the User is the sole responsible to accept and verify them every time he/ she accesses those websites.
The User and, any moral or legal person wishing to establish a link from his website to the Site, shall obtain the prior written authorization of Radix Sports. The establishment of such a link does not mean the existence of any relationship between Radix Sports and owner of the linked site, nor the acceptance or approval by the Company of its contents and services.
Notwithstanding the above, Radix Sports laterally reserves the right to prohibit or render useless the access to any link at any time particularly if the activity or the content of the linked websites is illegal.
The use of this Site is construed and governed in accordance with British Law. By accessing this Site you agree that any dispute arising between you and us will be resolved by the courts of Great Britain, to the extent that the User has his domicile in such country.
The privacy of our Site visitors is very important to us, and we are committed to safeguarding it.
This Policy applies to those who access, visit, or use our Site and/or engage our Services (hereinafter referred as to “User/s”).
1. WHAT PERSONAL DATA DO WE COLLECT AND WHY
We inform you that in order to use any of the functionalities of the Site and the Services, we may collect certain information from you.
The data we request is appropriate, relevant and strictly necessary for the purposes for which they are collected.
In accordance with the aforementioned, you communicate to us the following necessary categories of data for the execution of our Services.
Personal data you voluntarily supply when you log in to our Site
Identifiable data that you enter in order to set up a subscription to our newsletters and reports: email address, first name, last name, phone and country.
Any other identifying data such as your CV.
Enabling your use of the services available on our website.
Informing you if there is any job opportunity that fits your profile.
With your consent when necessary, sending you non-marketing commercial communications and marketing communications relating to our business.
Sending you email notifications you have specifically requested.
Tracking Site usage
Information about your computer including your IP address, geographical location, browser type and version, and operating system.
Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.
Information that you enter when you register with our Site, such as your email Site.
Administering our Site and business.
Dealing with enquiries and complaints made by or about you relating to our website.
Keeping our website secure and to prevent fraud
Verifying compliance with the terms and conditions governing the use of our website.
3. LEGAL BASIS
Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.
However, we will normally collect personal data from you only
(ii) where we need your consent to do so. We will not, without your expressed consent, supply your personal data to any third party for their or any other third party’s direct marketing; or;
(iii) In some cases, we may also have a legal obligation to collect personal data from you. If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
We retain your personal data for active Radix Sports accounts as long as it is necessary and relevant for our operations.
4. DISCLOSING PERSONAL DATA
We may disclose your personal data to (i) our Service providers as necessary to render the Services, (ii) to any member of our group of companies (this means our Affiliates, our ultimate holding company and all its subsidiaries), as reasonably necessary for the purposes set out in this Policy.
Our providers and subsidiaries are required by contract to keep confidential and secure the information they process on behalf of Radix Sports may not use it for any purpose other than to carry out the Services they are performing for Radix Sports.
5. INTERNATIONAL DATA TRANSFERS
When Radix Sports processes personal data of natural persons who are in the European Union or EEA (*), we abide by the Regulation UE 2016/679 General of Protection of Data, dated April 27th, 2016 (hereinafter “GDPR”).
For any doubt, you can contact Radix Sports Ltd – located in Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom, who acts as our legal representative to the effects foreseen in article 27 of the GDPR.
(*) EEA means the European Union plus Iceland, Liechtenstein and Norway.
6. RETAINING PERSONAL DATA
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. However, when we process your personal data for recruitment purposes, we will keep this information until the open role is filled. When that period is over, we will retain it for a 1-year period for the purpose of the future vacancies.
We will retain documents (including electronic documents) containing personal data: a. to the extent that we are required to do so by law if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention).
7. WHAT PRIVACY RIGHTS DO YOU HAVE AND HOW TO EXERCISE THEM?
You have the right to request from Radix Sports access to and rectification or erasure of your personal data or restriction of processing or to object to processing as well as the right to data portability.
If deemed necessary, you also have the right to lodge a complaint with a supervisory authority.
To do so, please write to the company’s head office at Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH.
8. SECURITY OF YOUR PERSONAL DATA
We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal data We will store all the personal data you provide on our secure servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
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We may update this policy from time to time by publishing a new version on our Site. You should check this page occasionally to ensure you understand any changes to this Policy. We may notify you of changes to this Policy by email or through the private messaging system on our Site.