Help & FAQs - Ticket Sales

If you have planned or expect a big or busy ticket sale, we recommend communicating with your account manager to make sure we can provide optimal support. When informed, Jeike will ensure that employees are online to monitor your ticket sales to ensure everything behind the scenes runs smoothly.

Big sale: We consider a big event if you are going to sell more than 5.000 tickets.
Busy sale: We consider it a peak sale if you expect the demand for tickets to be a minimum of 3x as great as the number of tickets you sell. For example, if you sell 100 tickets but expect at least 200 people on the website who want to buy two tickets each.

In case of a big/busy sale, please send an email with the information below to info@jeike.io.

• Date start sale

• Sale URL(s)

• How many website visitors do you expect?

• A contact person during the sale

Congratulations! You have started to use Jeike for your future ticket sales. There's a big chance you are wondering about the next steps, which is why we are here to guide you.

Our account management team will soon spend time guiding you through your personalised dashboard, helping you to understand precisely how you can create tickets and setting up any floor plans for you. You will then have complete control over ticketing and ticket shops, while your dedicated account manager will be on hand to help with any further questions you may have to supply you with all of the tools you need.

Whatever type of tickets you plan on selling, we will explain what to do before publishing your event for sale in this article.

To receive your ticket fees, a payment service provider (PSP) will need to be involved. Our system uses Stripe, passing on the bulk ticket discounts we receive to you. However, if you have another PSP that you would prefer to use, please let us know, and our development team will look to integrate them into your dashboard.

Before you set up your shop and start selling any tickets, we schedule a video call with you. In this call, one of our team members will explain how your dashboard operates and set up an initial event with you. The call usually takes around one hour and takes place online - we will also record this and share it with you to make sure you have something you can watch back again. Please make sure you join the call prepared by working through our checklist and feel free to ask any questions you may have. 

The more information you already have for your shop, the better. Don't worry if some items are still unknown or missing at the time of our call, as long as everything is there before you plan the sale.

Firstly we would like to know what kind of event you are organising. Whether a sports fixture, a concert, or a three-day festival, will require relevant information. We would need to know the title, subtitle, location, date(s) and any artwork you would like to use. You can access every element through the "Manage Menu" page.

For your event to go live, it is important to understand details about your location:

• What is the capacity of your venue?
• Will your event be at a live venue or online?
• Will the visitors be seated according to a floor plan, or will you use a free-standing area?
• Do you have a floor plan available for tiers, rows and non-available chairs?
• How do you intend to scan tickets? Will you be using individuals, or will you need the software to be integrated into turnstiles? Will you be working with a guest list?

Finally, it is vital that to know what kind of ticket you are looking to sell. Then, you can create a lot of possibilities, with different ticket types and volumes:

• Which ticket types are there, and how many are there?
• How will you name those tickets and how much will they cost?
• Is there one type of ticket, or are there also combinations?
• Are there any group tickets?
• Do you sell access to the event or also up-sells?
• Do you sell everything from one shop, or do you also have partners that sell your ticket? 
• Are all tickets the same, or do some have extra value? 
• What is the VAT or tax breakdown? 

After your initial call with your account manager, you will be able to navigate through the dashboard and set up or finalise your shop. And don't forget that your account manager will always be on hand to discuss any other questions or feature requests you may have after this call too.

Feel free to speak with your account manager before publishing any event if you want to check your event's details and make sure you haven't missed anything out. Alternatively, we will provide you with manuals, a checklist and our frequently asked questions to help you use the dashboard.

Your dedicated account manager will contact you once you have agreed to use Jeike for your future ticket sales. Your account manager will aim to have an introductory call with you within five working days (although this is usually sooner) after signing your contract. You can then start selling tickets when:

• You have the complete data
• You have supplied your floorplan to our development team
• You have discussed your anticipated ticket sales with your account manager

Click here to access a ticket sales checklist.