Get All of the Tools You Need to Streamline Your Ticket Office Operations
Make your processes simple with an easy-to-use dashboard
Easily manage the Jeike ticketing system, with a mobile-first ticketing platform that is tailored to your needs. You can manage ticket pricing, automate seat allocation based on availability and social distancing, and view fan information, including their purchase history, directly from a single dashboard.
The tickets are available both needing internet data and can be made available offline without losing the dynamic QR code. Processing the tickets is quick and doesn't involve huge infrastructure costs, with scanners available on any Android or iOS device.
Manage Customer Queries
Manage your customer queries quickly and easily, with a single dashboard giving you full insights into your fan's ticket order. View fan information, previous communications, and locate orders using the name, order ID or email address. With every ticket purchase confirmed using mobile verification you no longer have to worry if a fan enters their email address correctly, as all tickets go directly to their mobile device.
You can also set rules to give you more control, including when a fan can access their ticket. With groups, you can also make it easy for fans to share group tickets or tickets purchased as a present with friends and family. You will have access to all of this information, which makes it easy for you to manage customer queries.
Developed for Large Volumes
The ticketing system processes large volumes of fans quickly, with a product that has successfully managed events with tens of thousands of fans across Europe.
Advanced crowd management features incentivise fans to arrive early or for a smooth exit at the end of the event. In-app notifications can direct fans for health and safety or to entrances or exits that are less populated, making it easy for you to proactively ensure a controlled environment and react quickly to any event that needs to communicate with fans.
1. WHO WE ARE
The website www.jeike.io (hereinafter, the “Site”) is operated by and on behalf of Radix Sports Ltd (including any subsidiaries or affiliates of Radix Sports Ltd, hereinafter, “Radix Sports”, the “Company”, “We”, or “Us”), a company with registered office in Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom.
2. AUTHORISED USE
The access to this Site is free, with exception of that relating to the cost of connection through the telecommunications network provided by the service provider contracted by the User.
The User undertakes not to use the Site for fraudulent purposes as well as behave in a way that may be harmful to Radix Sports’ and third parties image, interests and rights. Likewise, the User undertakes to refrain the performance of any act, that could damage, render useless or overload the Site, or that prevents in any manner, the normal use of the same.
3. LIMITATION OF LIABILITY
The User recognizes and accepts that the use of the Site is carried out at User’s own risk and responsibility, so James Moonet shall not be responsible for the improper or undue use of the Site.
The User recognizes and accepts that, even though Radix Sports makes its best efforts to ensure the technical and factual accuracy of the contents and information contained on the Site, those are purely general and indicative. Thus, the Company cannot guarantee the veracity, authenticity, adequacy or accuracy of the information provided through the Site. As a result, Radix Sports shall not be responsible for the decisions taken by the User drawn from the premise of the information provided through the Site, nor for the damages suffered by the User or a third party, arising from actions based on information obtained on the Site.
Radix Sports shall only be responsible for the damages suffered by the User as a result of the use of the Site when these damages are caused as a consequence of Radix Sports' wilful misconduct. Radix Sports shall not be responsible, including but not limited to, for the damages arising from (i) interruptions, computer viruses, failures, interferences, or omissions or disconnections of the electronic system, the communications system or the User’s computer equipment for reasons beyond Radix Sports' control; (ii) delays or saturations in the use of the Site caused by deficiencies or overloads on the telephone lines or the internet system, or in any other electronic or communications systems; or (iii) unlawful actions of third parties beyond Radix Sports' control.
4. INTELLECTUAL AND INDUSTRIAL PROPERTY
All intellectual and industrial property rights (including the sui generis rights awarded to databases) regarding the content of the Site, graphic design, source code, as well as regarding elements included on it belong to Radix Sports (it includes but is not limited to: text, graphics, logos, distinguishing signs, icons, buttons, photos, videos, audio recording, etc.).
In order to help you finding additional information, we have included several technical linking devices that allow the User to access other websites (hereinafter, “Linked Sites”). In these cases, Radix Sports acts as provider of intermediation services
The existence of links on the Site does not mean that Radix Sports is aware of the content and services of those pages nor that Radix Sports maintains a relationship with the owners of the Linked Sites. The existence of such links does not imply the recommendation, promotion, identification or accordance with the contents or services of such websites by Radix Sports. As a result, Radix Sports will not be responsible of the content, the general conditions nor the privacy policies of the Linked Sites, as the User is the sole responsible to accept and verify them every time he/ she accesses those websites.
The User and, any moral or legal person wishing to establish a link from his website to the Site, shall obtain the prior written authorization of Radix Sports. The establishment of such a link does not mean the existence of any relationship between Radix Sports and owner of the linked site, nor the acceptance or approval by the Company of its contents and services.
Notwithstanding the above, Radix Sports laterally reserves the right to prohibit or render useless the access to any link at any time particularly if the activity or the content of the linked websites is illegal.
The use of this Site is construed and governed in accordance with British Law. By accessing this Site you agree that any dispute arising between you and us will be resolved by the courts of Great Britain, to the extent that the User has his domicile in such country.
The privacy of our Site visitors is very important to us, and we are committed to safeguarding it.
This Policy applies to those who access, visit, or use our Site and/or engage our Services (hereinafter referred as to “User/s”).
1. WHAT PERSONAL DATA DO WE COLLECT AND WHY
We inform you that in order to use any of the functionalities of the Site and the Services, we may collect certain information from you.
The data we request is appropriate, relevant and strictly necessary for the purposes for which they are collected.
In accordance with the aforementioned, you communicate to us the following necessary categories of data for the execution of our Services.
Personal data you voluntarily supply when you log in to our Site
Identifiable data that you enter in order to set up a subscription to our newsletters and reports: email address, first name, last name, phone and country.
Any other identifying data such as your CV.
Enabling your use of the services available on our website.
Informing you if there is any job opportunity that fits your profile.
With your consent when necessary, sending you non-marketing commercial communications and marketing communications relating to our business.
Sending you email notifications you have specifically requested.
Tracking Site usage
Information about your computer including your IP address, geographical location, browser type and version, and operating system.
Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.
Information that you enter when you register with our Site, such as your email Site.
Administering our Site and business.
Dealing with enquiries and complaints made by or about you relating to our website.
Keeping our website secure and to prevent fraud
Verifying compliance with the terms and conditions governing the use of our website.
3. LEGAL BASIS
Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.
However, we will normally collect personal data from you only
(ii) where we need your consent to do so. We will not, without your expressed consent, supply your personal data to any third party for their or any other third party’s direct marketing; or;
(iii) In some cases, we may also have a legal obligation to collect personal data from you. If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
We retain your personal data for active Radix Sports accounts as long as it is necessary and relevant for our operations.
4. DISCLOSING PERSONAL DATA
We may disclose your personal data to (i) our Service providers as necessary to render the Services, (ii) to any member of our group of companies (this means our Affiliates, our ultimate holding company and all its subsidiaries), as reasonably necessary for the purposes set out in this Policy.
Our providers and subsidiaries are required by contract to keep confidential and secure the information they process on behalf of Radix Sports may not use it for any purpose other than to carry out the Services they are performing for Radix Sports.
5. INTERNATIONAL DATA TRANSFERS
When Radix Sports processes personal data of natural persons who are in the European Union or EEA (*), we abide by the Regulation UE 2016/679 General of Protection of Data, dated April 27th, 2016 (hereinafter “GDPR”).
For any doubt, you can contact Radix Sports Ltd – located in Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom, who acts as our legal representative to the effects foreseen in article 27 of the GDPR.
(*) EEA means the European Union plus Iceland, Liechtenstein and Norway.
6. RETAINING PERSONAL DATA
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. However, when we process your personal data for recruitment purposes, we will keep this information until the open role is filled. When that period is over, we will retain it for a 1-year period for the purpose of the future vacancies.
We will retain documents (including electronic documents) containing personal data: a. to the extent that we are required to do so by law if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention).
7. WHAT PRIVACY RIGHTS DO YOU HAVE AND HOW TO EXERCISE THEM?
You have the right to request from Radix Sports access to and rectification or erasure of your personal data or restriction of processing or to object to processing as well as the right to data portability.
If deemed necessary, you also have the right to lodge a complaint with a supervisory authority.
To do so, please write to the company’s head office at Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH.
8. SECURITY OF YOUR PERSONAL DATA
We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal data We will store all the personal data you provide on our secure servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We use our own cookies and third-party cookies (Google Analytics) to improve our Services, customize our Site, improve Users experience in our Site, identify and solve problems, compile statistics and show advertising related to your preferences by analysing your use of the Site. For more information on how these cookies work please see our ‘Cookies Policy”.
We may update this policy from time to time by publishing a new version on our Site. You should check this page occasionally to ensure you understand any changes to this Policy. We may notify you of changes to this Policy by email or through the private messaging system on our Site.