Get All of the Tools You Need to Streamline Your Ticket Office Operations
Make your processes simple with an easy-to-use dashboard
Easily manage the Jeike ticketing system, with a mobile-first ticketing platform that is tailored to your needs. You can manage ticket pricing, automate seat allocation based on availability and social distancing, and view fan information, including their purchase history, directly from a single dashboard.
The tickets are available both needing internet data and can be made available offline without losing the dynamic QR code. Processing the tickets is quick and doesn't involve huge infrastructure costs, with scanners available on any Android or iOS device.
Manage Customer Queries
Manage your customer queries quickly and easily, with a single dashboard giving you full insights into your fan's ticket order. View fan information, previous communications, and locate orders using the name, order ID or email address. With every ticket purchase confirmed using mobile verification you no longer have to worry if a fan enters their email address correctly, as all tickets go directly to their mobile device.
You can also set rules to give you more control, including when a fan can access their ticket. With groups, you can also make it easy for fans to share group tickets or tickets purchased as a present with friends and family. You will have access to all of this information, which makes it easy for you to manage customer queries.
Developed for Large Volumes
The ticketing system processes large volumes of fans quickly, with a product that has successfully managed events with tens of thousands of fans across Europe.
Advanced crowd management features incentivise fans to arrive early or for a smooth exit at the end of the event. In-app notifications can direct fans for health and safety or to entrances or exits that are less populated, making it easy for you to proactively ensure a controlled environment and react quickly to any event that needs to communicate with fans.
The privacy of our Site visitors is very important to us, and we are committed to safeguarding it.
This Policy applies to those who access, visit, or use our Site and/or engage our Services (hereinafter referred as to “User/s”).
1. WHAT PERSONAL DATA DO WE COLLECT AND WHY
We inform you that in order to use any of the functionalities of the Site and the Services, we may collect certain information from you.
The data we request is appropriate, relevant and strictly necessary for the purposes for which they are collected.
In accordance with the aforementioned, you communicate to us the following necessary categories of data for the execution of our Services.
Personal data you voluntarily supply when you log in to our Site
Identifiable data that you enter in order to set up a subscription to our newsletters and reports: email address, first name, last name, phone and country.
Any other identifying data such as your CV.
Enabling your use of the services available on our website.
Informing you if there is any job opportunity that fits your profile.
With your consent when necessary, sending you non-marketing commercial communications and marketing communications relating to our business.
Sending you email notifications you have specifically requested.
Tracking Site usage
Information about your computer including your IP address, geographical location, browser type and version, and operating system.
Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.
Information that you enter when you register with our Site, such as your email Site.
Administering our Site and business.
Dealing with enquiries and complaints made by or about you relating to our website.
Keeping our website secure and to prevent fraud
Verifying compliance with the terms and conditions governing the use of our website.
3. LEGAL BASIS
Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.
However, we will normally collect personal data from you only
(ii) where we need your consent to do so. We will not, without your expressed consent, supply your personal data to any third party for their or any other third party’s direct marketing; or;
(iii) In some cases, we may also have a legal obligation to collect personal data from you. If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
We retain your personal data for active Radix Sports accounts as long as it is necessary and relevant for our operations.
4. DISCLOSING PERSONAL DATA
We may disclose your personal data to (i) our Service providers as necessary to render the Services, (ii) to any member of our group of companies (this means our Affiliates, our ultimate holding company and all its subsidiaries), as reasonably necessary for the purposes set out in this Policy.
Our providers and subsidiaries are required by contract to keep confidential and secure the information they process on behalf of Radix Sports may not use it for any purpose other than to carry out the Services they are performing for Radix Sports.
5. INTERNATIONAL DATA TRANSFERS
When Radix Sports processes personal data of natural persons who are in the European Union or EEA (*), we abide by the Regulation UE 2016/679 General of Protection of Data, dated April 27th, 2016 (hereinafter “GDPR”).
For any doubt, you can contact Radix Sports Ltd – located in Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom, who acts as our legal representative to the effects foreseen in article 27 of the GDPR.
(*) EEA means the European Union plus Iceland, Liechtenstein and Norway.
6. RETAINING PERSONAL DATA
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. However, when we process your personal data for recruitment purposes, we will keep this information until the open role is filled. When that period is over, we will retain it for a 1-year period for the purpose of the future vacancies.
We will retain documents (including electronic documents) containing personal data: a. to the extent that we are required to do so by law if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention).
7. WHAT PRIVACY RIGHTS DO YOU HAVE AND HOW TO EXERCISE THEM?
You have the right to request from Radix Sports access to and rectification or erasure of your personal data or restriction of processing or to object to processing as well as the right to data portability.
If deemed necessary, you also have the right to lodge a complaint with a supervisory authority.
To do so, please write to the company’s head office at Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH.
8. SECURITY OF YOUR PERSONAL DATA
We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal data We will store all the personal data you provide on our secure servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We use our own cookies and third-party cookies (Google Analytics) to improve our Services, customize our Site, improve Users experience in our Site, identify and solve problems, compile statistics and show advertising related to your preferences by analysing your use of the Site. For more information on how these cookies work please see our ‘Cookies Policy”.
We may update this policy from time to time by publishing a new version on our Site. You should check this page occasionally to ensure you understand any changes to this Policy. We may notify you of changes to this Policy by email or through the private messaging system on our Site.