In this article, we explain rebooking tickets.  

For example, if a customer bought a ticket for Saturday and wants to switch it to Sunday. Within the Jeike system there is no current function to move the ticket from one day to another through a single button. However,  it is possible if you invalidate the existing ticket and book in a new ticket.

Step 1: Invalidate ticket

We will invalidate the tickets and ensure that the money goes out of the reports for this event.

Open the old tickets of the visitor that you are going to convert. Tick ​​all tickets and click, via Batch action, on Invalidate:

You will now see the following screen and choose option 2: Disable with manual refund

And choose a payment method that you will also use for booking. For example, other.

The attendees tickets will be cancelled with their ticket money refunded via the payment method "other".  Copy/ save the customer's 06 number, as you will need this for the next step.

Step 2. Book a ticket

Go to the event for which the attendee now wants tickets. Open the "Attendees" tab and click "Sell tickets". Choose the ticket, the number of tickets and the visitor's phone number.

Under "Note" you can also indicate for which day the visitor initially had tickets. This is an internal note. The visitor does not see this. At "Receive money" you choose the same payment method as you chose in step 1:

When you click next, you will have a confirmation page:

When you click 'Confirm' the attendee will receive a message of their new tickets.